Clear expectations, from curation to delivery.

Effective August 25, 2026

1. Where we ship

We currently ship to eligible physical addresses in the contiguous United States. P.O. boxes, General Delivery, APO, FPO and DPO addresses are not supported.

2. Processing and delivery

Every Fragrance Drop is prepared after the order is accepted. Most orders arrive about 10–15 calendar days after purchase, including curation, processing and transit. Delivery dates are estimates and may be affected by carrier conditions.

3. Shipping cost and tracking

Standard shipping is included. When your order ships, we send the carrier and tracking number to the checkout email. The same email and TadaDrop order number can be used on our Track Order page.

4. Cancellations and address changes

Contact support as soon as possible. A cancellation or address change is not guaranteed once curation, packing or shipment has begun. Addresses cannot be changed after shipment.

5. Mystery-purchase returns

The exact fragrance pair is intentionally undisclosed. Returns based only on personal preference—including dislike of a scent, note, bottle style or surprise—are not accepted after curation begins. Do not send items back without written authorization.

6. Damage, missing items or mistakes

Damaged, missing, incorrect or materially misdescribed items are protected. Email support within seven calendar days of delivery with your order number and clear photos of the box, shipping label and affected item. Approved claims may receive a replacement, store credit or refund as appropriate.

7. Missing deliveries

If tracking shows delivered but the parcel is missing, check with household members and the carrier, then contact us within three calendar days. We will help open a carrier investigation; the outcome depends on that investigation.

Questions? support@tadadrop.com